Safe N’ Sounds Legal & Website Policies
We’re here to keep events flowing, artists supported, and festival-goers dancing. But even the wildest parties need a bit of small print. Below, you’ll find the full details of how we manage our website, protect your privacy, and deliver our services. It’s a lot of words, but we’ve kept it readable, honest, and (mostly) jargon-free.
1. Website Usage Policy
This section governs your use of our website: www.safensounds.co.uk. By accessing or using this site, you agree to play by the rules below. If anything here seems unclear or unreasonable, drop us a message—we’re actual humans, and happy to explain.
1.1 Access and Use
The website is here to inform, promote, and connect. You’re welcome to browse, read, watch, and enjoy. But please don’t misuse it. That means no unauthorised access, tampering, spamming, or using our content in ways that are misleading, malicious, or just plain annoying.
1.2 Intellectual Property
Everything you see on this site—from the logo to the photos to the lovingly-crafted sentences—is either owned by Safe N’ Sounds or used with permission. You’re welcome to share our blog posts, event announcements, or public info as long as you credit us and don’t alter the content. But republishing whole chunks without asking? Not cool. And not allowed.
1.3 Content Accuracy
We aim to keep everything up to date and accurate, especially dates, event details, and service descriptions. That said, life moves fast (especially in event world), so we can’t guarantee that every word is 100% current at all times. If something looks off, let us know—we’ll fix it.
1.4 External Links
Our website may contain links to other websites we think are helpful, interesting, or just plain fun. But we’re not responsible for the content or behaviour of those sites. If you follow a link, you’re subject to their terms, not ours.
1.5 Security
We take the security of this site seriously. Still, no website is completely immune from threats. Please make sure your own devices are protected, and don’t attempt to interfere with the performance or code of our site. If you discover a bug or vulnerability, tell us first—we’ll thank you properly.
2. Privacy Policy
We respect your privacy. You’ve trusted us with your contact details, event info, or possibly your DJ rider preferences, and we don’t take that lightly. This section explains how we collect, use, store, and protect your personal data.
2.1 What We Collect
We collect basic personal information through forms, emails, and cookies—things like your name, email address, company details, volunteer info, or artist availability. We also collect general usage data via analytics tools so we can see how people use the site and improve it.
If you volunteer for one of our events, we may also collect demographic info (only if relevant and always optional), emergency contacts, shift preferences, and accessibility requirements. This is to keep you safe, supported, and caffeinated.
2.2 How We Use It
We use your information to:
• Respond to your enquiries
• Manage event logistics and bookings
• Send you important updates
• Understand how people use our site
• Occasionally share news or opportunities we think you’ll find relevant
We will never sell your data, bombard your inbox, or use your name in neon without your permission.
2.3 Data Storage & Third Parties
Your data is stored securely using encrypted tools and password-protected systems. We use trusted third-party services like:
• Microsoft 365 (for our emails and docs)
• Jotform (for volunteer sign-ups)
• Google Analytics (for anonymous site stats)
All third-party services we use are GDPR-compliant and reputable. We only store the data we need, and we never keep things longer than necessary.
2.4 Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:
• Request access to your data
• Ask us to correct or delete it
• Withdraw consent
• Lodge a complaint with the ICO
We’re happy to comply with any reasonable request—just email privacy@safensounds.co.uk and we’ll sort it.
3. Terms & Conditions of Service
This section sets out how we work with you when you hire or collaborate with Safe N’ Sounds. It’s not a legal contract, but it does set the expectations clearly.
3.1 Services We Offer
Safe N’ Sounds provides a wide range of event services including:
• Event & Festival Operations
• Stage & Artist Liaison
• DJ Services & Artist Bookings
• Technical Support (e.g. Wi-Fi, radios, power logistics)
• Volunteer Coordination & Stewarding
• Compliance Planning (e.g. Martyn’s Law readiness, ESG advice)
Each project or event will be scoped and agreed in writing before any work begins.
3.2 Booking & Payment
All bookings are subject to availability and require written confirmation. For most projects:
• A deposit may be required to secure the booking
• Final balances are due within 14 calendar days of invoice
• We accept payment by bank transfer or PayPal (no cheques, goats, or exposure please)
Late payments may incur interest (at a reasonable rate), and if we’ve already started work, we reserve the right to pause delivery until the balance is cleared.
3.3 Cancellations & Rescheduling
We understand that plans change. If you need to cancel or reschedule:
• More than 30 days’ notice = full refund (minus non-refundable expenses)
• 14 to 29 days’ notice = 50% refund
• Less than 14 days’ notice = no refund
If Safe N’ Sounds ever needs to cancel, you’ll receive a full refund and (if appropriate) our help in finding a suitable replacement.
3.4 Liability
We carry appropriate public liability insurance and take every reasonable precaution to protect you, your audience, and your event. However, we cannot be held responsible for:
• Events beyond our control (extreme weather, power failures, etc.)
• Injuries or losses due to third-party equipment or contractors
• Damage caused by negligence outside our remit (e.g. a rogue crowd surfer knocking over a lighting rig)
You agree to maintain your own appropriate insurance, licences, and permissions for any events you run.
3.5 Expectations & Conduct
We aim to work in partnership with clients. That means timely communication, mutual respect, and good vibes all round. We expect all event stakeholders—including crew, artists, and partners—to treat each other (and us) with dignity, respect, and professionalism.
Any form of harassment, discrimination, or unsafe working conditions may result in us withdrawing services with immediate effect, without refund.
3.6 Updates to This Policy
We reserve the right to update these terms from time to time. If the changes are significant, we’ll notify you directly if you’re a current client or subscriber. Otherwise, check this page occasionally for the latest version.
4. Contact
If you have any questions about any of the above, or need help understanding how it applies to your event, don’t hesitate to get in touch.
Privacy concerns: privacy@safensounds.co.uk